Filing a claim is easy. Our claim process is seamless.

Our in-house claims process has been made straight-forward and easy so you can get your vehicle fixed and back on the road in no time.

Two Ways to File a Claim

Option 1: File by Phone (Preferred)

  1. Call us directly to start the claims process. Our in-house claims administrators will guide you through the steps and open the claim in real-time. This ensures faster handling and accurate information. Note that our claims team will notify both you and your repair facility by phone and email once your claim has been authorized.

    Call: 1-800-867-7908 EXT. 2

    Business Hours: M–F, 7 AM – 4 PM PST

Option 2: Submit Online (Estimate Ready)

  1. Important: Use our online submission form only if your ASE-certified repair facility has already diagnosed the issue and provided an estimate.

    Customer Info

    Contract Number
    Breakdown Date
    VIN
    First Name
    Last Name
    Phone Number
    Email

Important: Submitting this form does not guarantee claim approval. Our in-house claims administrator will review all documentation to confirm eligibility. Our claims team will notify both you and your repair facility by phone and email once your claim has been authorized.

What You'll Need to File a Claim

For Repair Facility Submissions:

  1. Repair shop name, address, phone, and email
  2. Vehicle make, model, year, and VIN
  3. Vehicle mileage at time of breakdown
  4. Detailed written estimate
  5. Diagnostic scan or DTC/freeze frame codes (if available)
  6. Photos of failed parts (if possible)

Understanding the Claims Process

  • Vehicle is taken to a licensed repair facility
  • Diagnosis and estimate completed
  • Claim filed via phone (preferred) or form
  • MyAutoGuard reviews documentation; may request service records or inspection
  • Adjuster makes a coverage decision
  • Approval sent to shop and/or customer
  • Repair completed
  • Final invoice submitted
  • Payment issued directly to shop

Do not begin repairs until the claim has been reviewed and approved. Unauthorized repairs may not be reimbursed.

What is Service History?

Service history is the record of past maintenance or repairs performed on your vehicle. It confirms proper maintenance, which may impact coverage eligibility.

We require invoices or repair orders including:

  1. Date of service
  2. Mileage at time of service
  3. Description of work performed

Example:

09/13/2023 – Oil Change at 75,200 miles

05/01/2023 – Transmission Fluid Service at 70,500 miles

01/18/2023 – Spark Plugs at 66,400 miles

Failure to maintain your vehicle as outlined in the manufacturer’s recommendations may impact claim eligibility.

Claim Submission Form

Use this secure form only if your shop has completed an estimate. Include written estimate, diagnostic report, photos (if available), and your details.

Claim Form Now

Frequently asked questions

Once your claim is filed, an adjustor will begin processing your claim. If they need additional information, they may reach out to you or your service advisor. Once all the prerequisite paperwork is complete, eligible claims will be paid and you will be notified of their approval.

Please call 1-800-867-7908 EXT. 2 to inquire about the status of your claim or visit Claim Status » page.

Premier Plan may file after 30 days from the date of purchase and after the vehicle has accumulated 1,000 additional miles from the starting odometer.

Once your claim is authorized, the repair facility will finalize payment. They will first bill you for your deductible directly, and then MyAutoGuard will pay the rest!

Call in to the customer service line and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.

Most policies come with emergency roadside assistance. Call the roadside assistance number included on your packet or ID cards at 1-877-805-9184. Once you arrive at the repair facility, notify your repair technician that you have an extended warranty and provide them with the claim's hotline so they can call in your claim. We'll handle the rest.

Once your claim is authorized and you have posted your deductible, we submit payment directly to your repair facility as you checkout. Then you get to ride off into the sunset after we pick up the tab.

Our claim's team will notify you and your repair facility that your claim is authorized – once your deductible is posted our payment will be issued and you are ready to hit the road again.

If you decided on an interest-free payment plan, please ensure you keep your finance status in good standing. Delinquency may lead to temporary suspension of coverage or potentially account cancellation. Please also ensure you keep up with the factory recommended maintenance, and always keep your receipts!

Most claims are processed within 1–3 business days when all documents are submitted.

Once the final invoice is received and reviewed, payment is issued directly to the repair facility.

  1. Missing documents
  2. Incomplete service history
  3. Mileage inconsistencies
  4. Shop delays in calling or submitting

This confirms proper maintenance and coverage eligibility. Claims on neglected vehicles may be denied.